Horrific harrasment by Edgars / Blake

After being an Edgars account holder for more than decades, I have reached boiling point with Edgards / RCS / Blake & Associates.

Starting most recently, my private banker and I tried calling Edgars / Blake on the 26th of January, from 11.30 until 14.00 on the various numbers they advised me to call (including ***, ***) which we did 6 times to get hold of a knowledgeable person on an appropriate level to get details on the internal chaos they have caused on my Edgars account. During this time, the people we have spoken were Nokwandi, Nolo, Ntokoza, Keen. Each time the call was forwarded to a supervisor by the consultant, the call was dropped.

The point is that I have been paying into the account since 2020, however payments are not logged on my credit record and now my record reflects badly.

When I call Edgars directly, they don’t even find my ID on the system. Each week I get called by a different consultant from a company called Blake & Associates – completely unaware of the previous follow-ups and history of the case and complaints, with the promise on their end to get a “supervisor” to call me back. No surprise, this never happens. I have proof on my bank statements of at least 11 payments I made to Edgars on my account in 2021 – yet no one from Edgars, RCS or Blake & Associates can give me a proper reconciliation of the account. Even the payments in cash in store in 2020 – Edgars apparently has no record of.

I have asked multiple times for an account reconciliation – from Edgars, RCS and Blake & Associates – none able to provide and confirm the amounts I already paid and give me an accurate outstanding balance on the account. At one point I visited various branches 5 times in one week – each time Edgars’ payment systems were offline. The branch could not assist me to get hold of someone at customer care. The statements Edgars sent could not be opened by the password they provided.

I even requested Edgars to provide me with their Information Officer and PAIA manual on 14 July 2021, in order to make an official enquiry and request for access to information in accordance with the Promotion of Access to Information Act. No ever rep**** to this request and disregarded PAIA completely.

As a last point of concern, during Covid Edgars advised me to apply for covid-relief, taking note that I have never received any answer on the application for Covid relief – despite numerous requests, store visits, etc. Even during this time, when I instructed Edgars to remove the Edgars Club charges for 5 months – nothing happened.

The following people / email accounts were in email correspondence: <***>, <***>, <***>, <edg*******>, <***>, Edgars Collections <***>, <***>, <***> Cc: Crystal Pillay <***>, Damian Bhola <***>, Nadine Dorsamy <***>, JC Govindsamy <***>, Venie Naicker <***>, Keeravani Naidoo <***>

I want to close the account – and want nothing ever to do with Edgars again. After even my private banker wasted 2.5hours of professional time, I need immediate action to restore my credit record and have the correct information.