tS
thabile S
1 reviews | Active since Jan 2016
20 Jan 2016, 07:51
Horrific Attitude, No regard for customers
I bought bags at Edgars which I had to return back to my suprise i'm told it cant be done without Thank you card. When I asked if that is part of the terms and conditions of the returns, I was told by the manager \yes I must go home and fetch my card they wont give me my money back". Im told this by the manager shouting on top of his voice"
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Edgars's replyOfficial
20 Jan 2016, 16:39Hello thabs32,
Thank you for notifying us of this query. It is feedback from customers like you that helps us improve on our short comings. Please be advised management was notified of this query. We assure you all concerns raised did not fall on deaf ears. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of this query. It is feedback from customers like you that helps us improve on our short comings. Please be advised management was notified of this query. We assure you all concerns raised did not fall on deaf ears. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply20 Jan 2016, 16:39
Official
Hello thabs32,
Thank you for notifying us of this query. It is feedback from customers like you that helps us improve on our short comings. Please be advised management was notified of this query. We assure you all concerns raised did not fall on deaf ears. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of this query. It is feedback from customers like you that helps us improve on our short comings. Please be advised management was notified of this query. We assure you all concerns raised did not fall on deaf ears. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***