LM
Lauren M
1 reviews | Active since Oct 2017
19 Feb 2019, 16:09
HORRIFIC
Online service is dismal
I ordered baby items online on Saturday
Tuesday an email that wasnt very professional was received stating YOU guys messed up on the sizing on your website and will refund my funds or i can take a smaller size
So i respond asking why dont you just give me substantial items which i added the sku to the same value
I received an email stating that i can take the smaller size and go change it in store or accept the refund
Now realistically why would i do that when its an online purchase wouldnt the point of that be to aviod the stores?
And why are you not resolving the issue of the incorrect sizes being mentioned
This is so sad from such a massive retail store to have such pathetic customer services and clearly no knowledge on the terminology ONLINE SHOPPING
You guys mess up and hold customer responsible
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Replies (1)
Edgars's replyOfficial
20 Feb 2019, 09:54Dear Lauren,
Thank you for notifying us of your online experience. We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
Kindly note your complaint is referred to our online team to address and resolve your concerns urgently.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Thank you for notifying us of your online experience. We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
Kindly note your complaint is referred to our online team to address and resolve your concerns urgently.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Best regards,
Edgars's reply20 Feb 2019, 09:54
Official
Dear Lauren,
Thank you for notifying us of your online experience. We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
Kindly note your complaint is referred to our online team to address and resolve your concerns urgently.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Thank you for notifying us of your online experience. We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
Kindly note your complaint is referred to our online team to address and resolve your concerns urgently.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Best regards,