1 reviews | Active since Jun 2017
To Whom it may concern,
This email is sent on behalf of MEV. Carine Jansen Van Vuuren account number at Edgars ********** ********** 75837. Reference of last call EDCP-181 ********** 847
She can be contacted on **********
Its been brought to the Attention of Edgars Client services on multiple occasions that there is a R73.00 that has been deducted form her account over the past two years since 2016. Its been said that it is for airtime that has never been received. She has been promised that the funds will be paid back into her account and stopped however 24 months on and R1752+ later the amount is still been deducted.
This is a formal request again for this to be paid back and stopped on the account listed above, ********** ********** 75837.
We await your response and dedicated work of this matter tp be resolved within 48 hours of receipt of this email.
Regards, Duncan Alan Ogilvie on behalf of Carine Jansen Van Vuuren
Thank you for making contact with us regarding the airtime subscription on your account. Please accept our sincere apologies for the frustrations caused. As per our discussion we have escalated your query to our service provider for a cancellation and reversal of the fees . Once it has been finalised we will be in direct contact with you.
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Kind regards
The Edgar's Customer Experience Team
Best regards,
Thank you for making contact with us regarding the airtime subscription on your account. Please accept our sincere apologies for the frustrations caused. As per our discussion we have escalated your query to our service provider for a cancellation and reversal of the fees . Once it has been finalised we will be in direct contact with you.
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
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