HORRIBLE/***********/**********/NONEXISTENT SERVICE

Since this RCS take over thing this just went to an extremely poor level of service. our account statements went sky high, ********** purchases are made on our accounts, obviously an inside job because I have not lost my card nor ID. And then to put the cherry on top they charge us interest fees because we could not make payment as they did not have new cards to issue since the old account is blocked.

Their ***number is so exhausting one never goes through and when it does the agent is *********** and cant assist. When you go in-store the employees there do not know the new processes, they have not received equipment to be able to assist. They always say they are still waiting for an RCS representative to be brought in-store.

THE SERVICE IS HORRIBLE - VERY CLOSE TO NONEXISTENT.