Horrible. Zero stars for customer service.

I would give them zero if I could...

I have been trying to close an Edgars account for 3 months now. I have been sent from pillar to post. Firstly, you cannot get your balance in store anymore since RCS bought Edgars. You also cannot close the account in store. I was given phone numbers that obviously go unanswered. Eventually I did get hold of someone and they could not give me a reference for the call. I pressed the call centre agent for her name and eventually after asking to speak to the manager, she gave me her name. I then asked to speak to the manager and the call was dropped after holding 30 minutes. I still have no assurance that the account has been closed. I am likely to receive another billing on an account I have not used since before lockdown in April.

Edgars has really gone in a horrible direction customer service wise. The customer service experience is non existent. This is backed up by hundreds of complaints on their various social media.