horrible square

During the month of May I ordered for a doll eyes mascara and a sample coz I normally use the doll eyes mascara with the sample brush a lancome consultant took my details but I was never called recently I visited the store where I was told the lancome consultant is off and there were sold out on doll eyes another assistant from another brand apologised and took my details and said I would get a call but that Was bogus. Today I called the store and was transferred to a department where the last asked me to hold a I heard her having a joyous conversation with her colleagues I didn't even knw why I was being put on hold.the level of customer service is disgusting red square as a brand is terrible and I don't wish to shop there anymore