Horrible service, rude staff and no feedback

I have placed an online order during the last week of May. I have not received an valid invoice thus I cannot track my order online. After 15 calls holding up to 29min per time, I just had enough. Horrible service, rude staff and no feedback. This was a gift for a friend and now her birthday has come and go. I still don't have my purchase, nor a reply. All I get told is your order will be delivered today, today is now 4 weeks.