Horrible service from the Edgars online team
<p>I bought sneakers for my child they were on sale. I was told that they did not have her size and I ask them to give her a bigger size. My order came and there were no sneakers and NO explanation as to why I did not get the shoes. This matter has been going on for a month now. The shoes are there and there are 2 sizes left but they are not delivering them. I have been sending them emails but I am not getting any feedback they keep telling that they sent the matter their online team and for weeks the matter has been going to the online tema and their manager. I am sorry but that is just terrible service. I told them a lot of times I do not want the refund I want the shoes I have been saying that since the shoes were on sale and now they are no longer on sale because they are just failing to deliver. Horrible service from them very disappointing. </p>
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the E-commerce Online higher management team regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
Call Centre ***
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the E-commerce Online higher management team regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
Call Centre ***
They did not give me feedback but the refund and I have said many many times that I do not want the refund but the shoes. I am tired of hearing how someone will get back to me and nobody does and they do as they please.
They did not give me feedback but the refund and I have said many many times that I do not want the refund but the shoes. I am tired of hearing how someone will get back to me and nobody does and they do as they please.