horrible service from store manager

<p style="color: #555555; font-size: 14px;">ught the shoes on the 28/09/2016 at Edgars tembisa_birch acres went on the 01/10/2016 same shop I bought the shoes.when I got to the shop I saw the shoes went to see if I can find the shoe size and asked a lady who works at edgards to assist as I could not find the size.she told me I must find the person who works in the shoe department as she does not work there so I waited by the shoes since I did not know who works by the shoes.</p> <p style="color: #555555; font-size: 14px;">So i waited ...a guy came by and asked him to assist with exchange and he checked the shoes and went to check and came back saying..there is no size 10.then told him want a refund ..he then told me to wait for him he is coming back..waited for an hour ..no sign of him..so went to join a queue for customer service which took 15 minutes.. Then was told that I cannot be help since I only have a cash slip and shoes that still have a code tag attached to them..still</p> <p style="color: #555555; font-size: 14px;">new...they want a box... Told them I did not have a box..but the shoes are still new.have a tag on them attached that shows a shoe code and a slip that also has a shoe code and a price and date...she said they can't help me..asked to see a manager ..to my surprise the same guy who told me to wait for him which was an hour and never came back to assist is the manager... So I told him.I waited for him since he promised to come back..to assist and never came back.. He told me its not his job to help me with shoe exchange he is the manager...then I told him what happened at customer service.. He then told me to bring a box...then I asked him to write a letter specifying the reason why I won't get an exchange /refund for the shoes and also write his name and contact details so that I can forward it further the complain...he told me ..he does not work for me and won't write that letter that specify the reasons why I won't be helped at the store. I was so disgusted with the attitude of the store manager and the NO SERVICE he offered... Telling me its not his job and do not work for him..so he won't write down a letter with his name and reasons why won't be helped.....edgards need to train their store manager and also how to communicate to customers...STILL NOT RECEIVED HELPED FROM Edgars</p>