Horrible service from Edgars thank u points along with Engen ..

I have been swiping my card at selected Engen garages and was not earning any points .. There isn't anywhere that says that do not use the card in one service station in a period of 24 hrs because your card will be blocked..

for the part 2 weeks I've been trying to enquire why I'm not accumulating any points ,up until a week ago I was advised of that and was advised that the matter will be resolved in 48 hrs but to date I have been the one calling Edgars the phone call I was promised never reached me ..

This morning again Cynthia from thank you card advised me the same , would like to know when will my points be allocated to me ? why does it take 2 weeks for the query to be resolved ? Horrible service I must say