1 reviews | Active since Mar 2017
Horrible Service for Online Purchase
<p> I ordered a pair of sneakers online on Friday 24/3/2017 with the terms of delivery in 3-5 working days. The following Wednesday I called the call centre asking them to confirm that my shoes would be delivered by Friday 31/03/2017 as I need them for that weekend. The rep from the call centre promised that they would be in store by Friday. Today is friday and I have tracked my order online to see that my order is still in processing. I then called the call centre for them to tell me that the shoes have not left the warehouse and that there was nothing they could do. This is extremely disappointing </p>
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter regarding the order to the Customer Escalation Social media E-Commerce Online team, they will action and revert back to you with feedback. Please find the below correct reference number for your email and disgard the one on the previous email***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter regarding the order to the Customer Escalation Social media E-Commerce Online team, they will action and revert back to you with feedback. Please find the below correct reference number for your email and disgard the one on the previous email***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.