Horrible Service for insurance claim

<p>I have received one of the poorest services with regards to claiming a Lost cellphone from Edgards Centurion. I made the claim on the 16 August 2016 but never got any feedback until i had to go check the status of the claim 5 days later and i was told that i need to come back 2 days later. I did show up and was taold that the "Insurance guys have not recieved my documents so they need to send them back" </p> <p> </p> <p>Eventually after about 10 or so days I went back to fin out what is happening. I was told that I need to take my Banki Statement in order to prove that i am indeed paying the instalment. What is surprising is that when i went there this other time the lady that i spoke to on the phone said that their billing system shows that my account is up to date but another system says that my plan had "lapsed"; This is very strange as i had not cancelled the plan and they are still deducting my installement with the latest being on the 26 September 2016 on Reference : 0634 DEBIT-EDCCEL ********** 7695P. </p> <p> </p> <p>Anyway i sent the statement that shows that i indeed have been paying now they want another one (3 months)</p> <p> </p> <p>I am now in the process of involving my lawyers to deal with them. This is one of the most unprofessional services that i have received.</p>