Horrible Service for cellphone repair

<p>We have had the worst service ever from Edgars!! Appalled,disgusted, disappointed to say the least!!1 star rating is an overstatement of the decade!! Bought a cellphone on 2nd April 16 at the edgars in nelspruit, Phone started having issues and would not charge. Because we are based in pretoria,took it to Brooklyn in August and to our shock,a national company like Edgars referred us back to the shop we bought it at in Nelspruit to get assistance. went back to Nelspruit and booked the phone in on 5th Sept 16. To our shock on the 18th September got a call to bring the original receipt before phone is booked for repairs. the same ****** receipt we had produced when submiting the phone initially!!!. We could only return to Nelspruit on 3rd October to submit the original receipt , which was taken and no copy could be issued to us when we asked!! and Simphiwe even assured us the phone will be booked in for repairs. We kept calling edgars to follow up on progress with phone to no avail . To our dismay,when we called again on 1st November we get told the phone is still lying around in the store and not booked in. Sharon told us there is no receipt and we need to go to any Edson store and get a copy before she can assist. Shocking!!! nobody called to notify us they lost the receipt? going for so long without a phone because of incompetence and carelessness!! and to have to again do the run around ourselves to merely get the new receipt to get the phone booked in? Worse, assistant at brooklyn edgars today found the proof of purchase very easily on the system!. Almost 2 months after initially booking in phone and the phone is still lying around at the Edgars in Nelspruit. An inconvenience of Note!!! Please attend to this!! Surely your business cannot operate with such service to clients after benefiting from the sale and also considering you need to adhere to your waranty/guaranty commitments by Regulation!!!!. please fix this urgently!!! Or pay us the money we bought the phone with and we part ways with your pathetic company! </p>