Horrible service Edgars online order

I bought winter clothes for my daughter from Edgars online during Lockdown, and opted to pick them up at mall of Africa as that option was only going to take 5 days. I then received an email on the 6th of June that they have been delivered at Mall of Africa, I went the 7 times since and I was told they have not arrived. I then called Edgars online to request a refund, my daughter is cold and it is winter, they said it will take 3 to 14 days, to this day I still have not received my refund. I want my money back. it has been 2 whole months.