Horrible service - Edgar's online

<p>i placed an order with edgars online a month ago,2 weeks after I placed the order I emailed them to ask when I would get my order and never got any response. 4 days after the email they sent me one saying my order was ready for collection and when I get to Menlyn Edgars there is one item missing and I told them I won't accept it and demanded a refund since they are ***********. The manager assisted in filing a complaint and I spoke to a lady called Given from the online team who promised my refund would be in my account after 48 hours and 2 weeks have passed, I've been sending countless emails to them and no sign of my money!!!! The management at Edgars, can I please have my money as your employee promised I'd have this in my account! If I don't get my money by the end of this week, I'm taking this to the Consumer Commission! I cannot wait almost 2 months for a simple query to be resolved</p>