1 reviews | Active since Nov 2014
HORRIBLE SERVICE!BAD INFO! I WANT CALL RECORDS!
I have just spent the most horrible three hours of my time in the Sandton branch, and even after I have called customer services 15 times personally i have had no assistance! Today at 12:46 I called and spoke to THANDEZILE in jhb customer services and she confirmed that I could open a new account as per her superior, she proceeded to explain to the lady at the desk how to do so, Thandi. This was the worst customer experience of my life! By 14:21pm I called her manager myself, SHIREEN, she once again confirmed that I could open another account. By 3:25 pm I was called by DAVID in new accounts division and he spoke extremely rudely! Is this how Edgars conducts business.???? I request those call recordings immediately. Shireen also explained to the lady assisting me at the shop in sandton, Lebo.did request the call recordings from Kanya and she assured me that her manager Sharda would contact me regarding listening to the call recordings at the branch on Tuesday.
We would like to sincerely apologise for the lapse in service, we strive for excellent customer service and satisfaction and when one customer is not satisfied then that is a concern that needs to be addressed accordingly. As per our telephonic discussion, we have referred this query to the new Accounts department to address. We assure you all concerns raised on this query will be addressed accordingly.
Please find your reference number; ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
We would like to sincerely apologise for the lapse in service, we strive for excellent customer service and satisfaction and when one customer is not satisfied then that is a concern that needs to be addressed accordingly. As per our telephonic discussion, we have referred this query to the new Accounts department to address. We assure you all concerns raised on this query will be addressed accordingly.
Please find your reference number; ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***