Horrible service

"horrible service"

Went to Edgars mall of the south on 3rd November, I was told my installment R521and balance R531. It didn't make sense to me called the call Centre to review /recalculate my installment. I was told I'm in arrears(I have never defaulted ) and it is impossible to recalculate the installment I must pay the full balance. Called again the gentlemen was able to recalculated my I told to pay R90 and the system will only be update the next since it was Sunday. Today I receive an sms stating that my account is in arrears and I need to adjust immediately. After I paid R90 installment. I very distraught about the way Edgars treated me. I'm thinking of closing my account with them. Thanks Emily