Horrible Service

I spoke to Sthembile on Friday who placed me on hold but she never assisted, she placed me on hold before even confirming how much I wanted to decrease the limit with she then comes back on the line after minutes and said she must escalate to manager and said hold, i asked her how much is she decreasing with then she asked me how much did I want to decrease with, she did not value my time I spent 16 minutes on the line and never received any assistance I dont even know if the limit is decreased what a sickening service, place me on hold and enjoy your coffe.