1 reviews | Active since Feb 2017

10 Feb 2017, 16:05

Horrible service

<p>I went to greenstone edgars with my aunt to buy her a phone, we bought the boost tablet in December 2015. So in October 2016 the tablet was faulty and she returned it and it was repaired..again in November it was faulty so we had to take it back to the shop, we were told it's a manufacturer fault so they will take it back, only to find out that the tablet was not booked as we were told, and we only find out about this in December. Thabo who was the person who was supposed to book in November was on leave so we had to wait for this thabo to come back from leave. Short story thabo did not book the tablet so the warranty ended while the tablet was in the shop, now we have to pay for the repair. The manager could not even assist. </p>

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Replies (1)
Edgars
Edgars's reply10 Feb 2017, 16:32
Official

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for the delayed repair of your tablet.By copy of your mail we will get the senior manager to investigate and provide you with feedback.

***/GO

Kind regards

The Edgar's Customer Experience Team