Horrible service

<p>I bought a phone at Edgars Westgate (CASH), I selected it to have insurance the company they use is Hollard, my phone broke "switching on but screen was blank" I took the phone to Edgars Westgate on the 3rd May 2016 I was told to provide numbers that I will be contacted on to come fetch the phone, the store person who initiated the claim was Naylon to date I have not received my phone and hollard debits my account even now. I have been to Westgate several time to ask about my phone and I have not been assistance, last time we called the Insurance company and it just rang. I'm very sad and disappointed with the service I received as I really don't think it will take 5 months for my phone to be fixed. No one knows where it is and when I go to Edgars it is with Insurance, when I call Hollard they say I must go to Edgars. Don't know what to do anymore.... extremely sad customer and wouldn't want anyone to experience the same poor bad service I did.</p>