Horrible service
<p>Took my phone to Edgars bellville on the 21/09/2016 and i still dont have my phone back. They keep on giving me the run around telling me that i have to wait up to 6weeks and yet the phone hasn't been picked up by their coring company. When i ask when was the request sent they telling me they don't any and neither does their head office. From the employees to the store manager the service i have received has been horrible, promised constant callbacks and i have yet to received any but instead i keep having to call them or go to the store to hear the same story but no solution. I need my phone i cannot wait </p>
We must apologise for the inconvenience and frustration caused. Sending your cell phone for repairs should not be so time consuming.
We have raised your concerns with our store manager regarding the repairs on you unit, once feedback is provided further communication will be provided to you.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
We must apologise for the inconvenience and frustration caused. Sending your cell phone for repairs should not be so time consuming.
We have raised your concerns with our store manager regarding the repairs on you unit, once feedback is provided further communication will be provided to you.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
