Horrible service!

Quickly went into Edgars Louis Trichardt this morning looking for a duck feather duvet inner. Had a look in the Home Department and found no stock. After asking around for anyone to help me in the Home Department, a lady was pointed out who will be able to help me and I approached her (where she was busy signing some or other register for (assuming it was) a manager). I explained to her that I am looking for a duck feather duvet inner and I see they have none in stock. Will it be possible to order one for me. Her reply "we do not have any in stock" Umm, yes I can see that, thus me asking if you can order one. Her reply "You must give me the code before I can order" Are you kidding me? How must I know your product code?? Her reply "Go look at old packaging at your house for a code." I nearly blew a vein! How is this for HORRIBLE HORRIBLE HORRIBLE service?!?!! Thank you for being absolute rays of sunshine Edgars Louis Trichardt. Where every shopping experience is a terrible one!