Horrible service

I ordered clothes for my daughter on 24 November 2017 - On your website you promise delivery within 2-5 business days. It took until the 15th of December for you to phone to attempt to deliver, which I didnt mind as this was to be part of her xmas presents. I advised your call centre that we were on holiday in Bloemfontein, and that they cannot deliver until the wednesday, 20th. Instead the delivery guy was at my house Monday the 18th and I had to ask him to leave as we were not back in CPT yet. Next, they phone me on the 29th of December that morning, for same day delivery - I booked immediate leave, sat at home all day - no delivery. So on 2nd January I email ********** only to receive a template response that I will be contacted. Phoned the call centre, they are rude - hang up on me, refuse to help. So I had now had enough, I paid my account in full R8500, and I cancel my account. With this, I receive exceptional service. Account is cancelled immediately, no problem. I then email again 6 January 2018 as I've not heard a word after 4 days and I still paid for clothes that I have not yet received, big surprise - another template response even after I tell them I've cancelled my account due to the level of service received. Someone however phones me later that day, NO APOLOGY, but insists that they will deliver Monday 8 January - now its Saturday and I have to book emergency leave again for Monday (you can imagine how bad this looks booking leave last minute for Fridays and Mondays) nevertheless, I want to get this sorted - so I do it. I sit at home all Monday, no phone call, no delivery - phone your call centre several times to try and establish whats going on - nothing. They hang up on me, they dont phone back, they tell me to be patient and wait. No delivery that day either. I then email again to follow up, only now I'm done. I've cancelled the account, Edgars could care less. I don't want the clothes anymore - its 2 months, my daughter is 6 - they probably wont fit now anyway - Now I just want a refund. I provide my banking details everything. I get a template response that someone will contact me. This was the 9th of January. The 10th, still nothing from Edgars, so I email again - I get another template response - a manager will contact me. Then I get an email on the 11th saying my refund will reflect on my next statement. At this stage I'm losing it - I have told you several times that my account was cancelled due to the level of service received - so what 'next statement' will my refund be on? There is no account, no statements anymore, nothing - I'm done with Edgars - so which statement. So I email again, demanding a refund to my FNB bank account, as there is no Edgars account, and well apparently delivery is impossible. I receive yet another template response that someone will contact me shortly. It is now the 15th of January - No response. No phone call. No refund. I would advise anyone to stay away from Edgars online store - call centres - I doubt they even have managers. Their courier company is a joke. Their staff don't give a d@mn about customer service.