Horrible service

I bought a Guess Jean at the Canal Walk Store for my husband. He was at that time away on business however tried it in when he came back. It was way to big! It was the only one in its size and as Murphy would have it, it had no tags either. I brought it back today as it doesn't fit and the floor manager refused to take it back. I then phoned customer care as her attitude was also uncalled for. I spoke to someone who put me in hold then eventually transferred me to someone else who put me on hold and after 56min I put the phone down! They took my details within the 1st 2min of the call and still no one has responded. This is utterly unacceptable behaviour. This is not the 1st time I had horrible service at Edgars either! They are quick to take your money but refuse to assist when the mistake is on their part! How they still trade is beyond me. I will NEVER set foot in an Edgars store or any of their affiliates again!