1 reviews | Active since Apr 2012
Horrible Pathetic Service - No regard for Customer
This afternoon I went to the Canal Walk branch to get a few things - This young lady throughout our interaction she was chattering away with her friends - while trying to ring up the goods - then she realized she was trying to log into another persons till point .Then we moved to the correct till point - at some stage she would stop and chat some more while wasting our valuable time - eventually I had to ask her to stop and concentrate so we can leave. after that then the mouth started swelling - by the time we got to the signing on the electronic device disgust was on her face , then my slip was slid across the counter <br> <br> Please train your staff to respect the customers time - basic customer service goes a long way . Long story short - the service stinks !!!!!
We would like to apologise for the lapse in service. Rendering excellent service is our priority and a daily mandate. We sincerely apologise that this was not the case. The store manager was notified and we assure you all concerns raised will be addressed as we take such matters seriously.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
We would like to apologise for the lapse in service. Rendering excellent service is our priority and a daily mandate. We sincerely apologise that this was not the case. The store manager was notified and we assure you all concerns raised will be addressed as we take such matters seriously.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
