1 reviews | Active since Mar 2015
horrible online service
<p>I returned goods delivered as edgars had not fulfilled the order as some of the items were out is stock. 4 weeks on I am still waiting for the refund. I have called numerous times and they keep telling me the goods are yet to be received from the courier. i don't know how I am expected to pay my account of there is no clarity on how much I owe</p>
We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the refund status request to the E-commerce Online team , they will action and revert back to you with a resolution. therefore we need to be furnished with the order number. Please find the below reference number for your post ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
***
We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the refund status request to the E-commerce Online team , they will action and revert back to you with a resolution. therefore we need to be furnished with the order number. Please find the below reference number for your post ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
***
this has been escalated numerous times to the same team
this has been escalated numerous times to the same team
this has been escalated numerous times to the same team what's going to be different now?
this has been escalated numerous times to the same team what's going to be different now?