1 reviews | Active since Sept 2016
horrible horrible service
<p>Hi there</p> <p> </p> <p>So my boyfriend bought me a takkie Nd it's clearly not the one I wanted nd diff not at edgars. I phoned customer care Nd I asked them that said they can't do a refund. Good question the takkie has not been touched Nd I have the slips my boyfriend stays in capetown. Nd not in jhb. But he was down the weekend of my birthday when he bought the takkie also he used his credit card. What the hell am I supposed to do with this takkie now really I'm taking this further that's for sure</p> <p> </p>
Thank you for bringing this matter to our attention.
Please be advised when purchasing online you are allowed to exchange or refund the item at any store however the method used to make the payment will be the method used for the refund.
With regards to the purchase mentioned above , a credit card was used and should you requested for a refund at store the refund will be processed via credit card , in addition the credit card holder will need to be present due to ********** reasons.
We must apologise for the inconvenience caused to you.
Your reference number is ***/GO.
Kind Regards
Customer Experience team
***
Thank you for bringing this matter to our attention.
Please be advised when purchasing online you are allowed to exchange or refund the item at any store however the method used to make the payment will be the method used for the refund.
With regards to the purchase mentioned above , a credit card was used and should you requested for a refund at store the refund will be processed via credit card , in addition the credit card holder will need to be present due to ********** reasons.
We must apologise for the inconvenience caused to you.
Your reference number is ***/GO.
Kind Regards
Customer Experience team
***