Horrible Experience at Edgars Zevenwacht

I was at Edgars Zevenwacht Mall today.

I stood in a queue for more than half an hour. The store manager Stephanie comes to the queue and asks someone to place behind me telling them to go to another a till so that they can be helped immediately. I responded to the manager by asking her why does she not start in the front of the queue as it is only fair as we were standing in this queue for so long. While I was speaking to her she turned her back on me and just ignored me while I was still talking to her.

I work in retail myself and if I done that to a customer, it would not just be a customer complaint but I would have gotten a warning as well.

Stephanie clearly has appalling customer service and has no professional manner when dealing with customers which should be key skills when employing a manager to manage a store.

Could this kindly be addressed?