1 reviews | Active since Dec 2018
Horrible Edgars Service
So I paid up my account in May and three months down the line I'm now suddenly owing Edgars R500 and they are threatening to take me to their lawyers. Then I queried this amount which I was then told in that same month in May I took up subscriptions of which I used neither of them. They ran an investigation then I was told that I took a mobile content subscription over the phone with some consults from their third party company. When I told them that never happened they refused to listen to me they didn't even want to give me the recording of that telephone call. They said they gave me airtime which iv never received. Now I'm forced to pay a ridiculous amount of money before I can cancel my account. Then as I'm trying to cancel my account over the phone I spoke to a woman called phindile or Philile from head office customer care department (30/12/2018) 11:00 on a Sunday and she made me hold the phone for a whole 30 minutes and possibly more and she never got back to me. Luckily one of the ladies at the branch Protea Gradens told me to hang up and she tried their number again and this time a gentleman by the name of Sandile assisted me and cancelled my account within 5 minutes. Most of the ladies I spoke to on the phone are disrespectful and rude including the ones from RMCS who never answer their phones anyway. I hope Edgars sees into this complaint because iv had the worst service since. I wouldn't recommend anyone to have an account with this store!
Thank you for notifying us of your overall experience with our 3rd party company RMCS. We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
It sadness us that we have lost one of our valued customers due to the contract that was enrolled on to your account and occurred a balance on to your account.
As per our records your account was closed on the 30.12.2018 and a paid up letter was issued as requested.
Your reference number remains the same:
***/GO
Kind Regards
The Edgars Team
***
Best regards,
Thank you for notifying us of your overall experience with our 3rd party company RMCS. We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
It sadness us that we have lost one of our valued customers due to the contract that was enrolled on to your account and occurred a balance on to your account.
As per our records your account was closed on the 30.12.2018 and a paid up letter was issued as requested.
Your reference number remains the same:
***/GO
Kind Regards
The Edgars Team
***
Best regards,