Horrible Edgars cellphone insurance

<p>Last year beginning December I dropped my phone (Samsung A7) and the screen cracked badly. I took it to Edgars rosebank for it to be fixed through my cellphone insurance a week before Christmas. After calling them daily following up on my claim and getting no valid update with regards to my claim, on the 3rd of January a lady finally tells me that my excess is R2000. This is a new contract, doesn't make sense to me why my excess is so high. At that point they had not approved my claim. I told the lady to cancel my insurance and send my phone back without fixing it, the lady advises that she has requested the phone to be sent back to the store. Till this day I have not relieved my call, I've been calling Edgars insurance daily, they not giving me an answer. Today I called their call center again they then tell me that my phone was beyond repair (which is not true, it just needed a new screen)therefore I will not get it back, they can't tract where my phone is. This is after I begged them not to even touch my phone and just send it back to me (3rd January) before my claim was even approved. Edgars staff members rosebank branch and their call center do not know how to do their job, I always end up being the one telling them what to do, even after that they still can't give me my phone back. I am closing all my accounts I have with the edcorn group. </p> <p>They will give me my phone back, they messed with the wrong person. </p> <p> </p> <p> </p> <p> </p>