MW
Margret W

1 reviews | Active since Nov 2009

23 May 2020, 11:21

Horrible edgars

Horrible customer service don't advise anyone to purchase anything from them

0
Replies (2)
MW
Margret W's update27 May 2020, 09:35
Reviewer Update
Edgars tried to buy in the beginning of the month online purchase didn't go through phoned multiple times Edgars doesn't know what is wrong eventually someone told me because I have not purchase something in a few months I must go to my nearest edcon store to reactivate my account, go the next day to my nearest edcon store when I got to the till my account was blocked with the message return Cheques, always paid my account eft never debit order and my account was paid in full edgars actually owed me 31 cents. The store doesn't know how to help me I should phone edgars phone edgars they can't help me I should go to a store the store should help me. Eventually I placed an order online and went again to my nearest edcon store to purchase something no error still on account. After a week I got the store and online to talk to each other and error on my account has been taken off purchase something instore no problems. Tried to buy something online since I received a gift voucher error back on my account can't purchase something phone edcon multiple times either they can't help me or they put the phone down, eventually someone told me my account is blocked because apparently someone in the fruad department tried to contact me and did not get a hold of me so they blocked my account, phoned the ***** department gotten verified account active again try to purchase something with my gift card gift card balance R0. So I am done the Edgars the service is just horrible and it is really really hard to find someone to help you most just don't want to help you to much trouble for them.
MW
Margret W's update05 Jun 2020, 11:31
Reviewer Update
Requested a refund on 23 May go an email today 5 June my order has been shipped??? How can the be one company so ***********???