Horrible Customer Service - Matlosana Mall

<p>I went to go open an account at Edgars on the 5th November 2016, on the 8th I went back to go hear if the account has been approved since I took my ID and 3 months payslips with. They told me that my account was pending, I had to attend a wedding so I wanted to buy a suite but since the account was pending I paid cash, which influenced my budget for the wedding. After coming back I went to Edgars again on the 15th of December 2016, wanting to buy some work clothes .. but the person told me that my account was still pending, which annoyed me so I just left it. In the first week of January 2017 Edgars headquarters contacted me and said that my account has been approved a while ago and I can just go and collect my card, when I told the lady over the phone that the people at the store said my account is pending since I was there on the 15th December 2016 she said it was a store issue and everything went through on their side. I'm going for an operation today, and headed to the store to go and pickup the card and get some stuff before the surgery since I was busy with work and didn't have the time to go and pickup the card. A man helped me at accounts and was very helpful, but when he checked my account was approved and had a limit of R8 000 which could be spent, but my account was blocked? He was confused himself, he phoned headquarters and asked what the issue was since it stated that my account has been approved, and they said that I took to long to retrieve the card. I waited 2 months for my account from Edgars side to get approved, but now I took to long? They told him that I have to resubmit 3 months payslips and follow the whole process again. He asked headquarters shouldn't all the evidence be in the system since it's already been approved but they said the whole process has to be followed again, being annoyed I told him I know it's not his fault, since he was really helpful and wanted to resolve this but I'm not going to follow the entire process again for something that's not my fault, I told him to cancel the account because this is terrible service from Edgars, regardless if it was on the stores side or headquarters.</p>