1 reviews | Active since Dec 2015
Horrible Customer Service and Damaged Goods
I was at your Canal Walk branch an hour or two ago, looking for a dress.I found a white jumpsuit, the last on the rack, and eagerly went to the counter to pay. As I waited in the queue, I noticed dark marks on the bottom back section of the dress, but knowing it was the only one out on the shelf, I waited to speak to the sales assistant. She called the manager over as I showed her the marks. I asked whether there were any other jumpsuits at the back or whether it qualified for a discount after the fact. as the manager approached, she and the sales assistant discussed the jumpsuit in their language, without addressing me throughout. The manager then picked up my outfit and proceeded to throw it into the clothing bin under the counter saying only and without eye-contact, damaged goods aren't sold then. I was clearly upset by it all, pointing out the lack of decency and respect that went into the conversation. I was never consulted. I left with that jumpsuit, R400 and a slight loss of dignity later. Another consultant approached me while I complained in an attempt to quieten me down, apologising for her managers wrongs. Thank you darling, but it holds no weight. Terribly disappointed
Thank you for notifying us of your shopping experience. That is certainly not the type of service that indicates our standards. Please be advised the store manager was notified of the lapse in service. We assure you the store manager will address this with the supervisor and the staff in question.
Customers are the life blood of this organisation and it is our daily mandate to render excellent customer service and it is with great displeasure to hear of the unpleasant experience
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of your shopping experience. That is certainly not the type of service that indicates our standards. Please be advised the store manager was notified of the lapse in service. We assure you the store manager will address this with the supervisor and the staff in question.
Customers are the life blood of this organisation and it is our daily mandate to render excellent customer service and it is with great displeasure to hear of the unpleasant experience
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
