HORRIBLE CUSTOMER SERVICE AND BULLYING

After hearing a lot of reports about how Edgars and RCS have not been handling account payments and closures properly I decided to request a settlement so that I can close my account with them. On 10 June I called customer service and requested a settlement to which they gave me an email address where I can make the request, which I did on the same day. I then received a call from the collections department who I informed that I was waiting for a settlement letter. The consultant informed me that settlements are no longer being issued via email but by sms. This information was different to that given by the consultant on the 10th. I maintained that I wanted my statement on email and will wait for it. To date the settlement department has not responded to my email and the collections department has made it a point to constantly call me despite my request. I WANT A SETTLEMENT LETTER AFTER WHICH I WILL SETTLE MY ACCOUNT AND GET A PAID-UP LETTER. THIS IS SO THAT EDGARS DOESNT CONTINUOUSLY CLAIM THAT I OWE THEM LIKE THEY HAVE BEEN DOING WITH MANY OTHER CUSTOMERS WHOSE COMPLAINTS ARE ON SOCIAL MEDIA PLATFORMS.