Horrible customer service
<p>Not so long ago I complained about the mag I get montly I never asked for. Edgars contacted me via hellopeter and pretended to try to rectify the problem; they asked me my account number and I gave it to them. And then nothing happend. I emailed them and I did not get an answer, I phoned them and the guy I spoke to said that the correct department will phone me that afternoon. It is 4 days later and I am still waiting. I demand my money back!</p>
********** 445/GO. this is my ref number
********** 445/GO. this is my ref number
Please be advised the club VIP membership was cancelled on the 07/11/2016.
You were afforded a 30 day window period in which to dispute any charges reflecting on your statements that you may not have been aware of, of which no such dispute or query was raised with Edcon up until October 2016, a year later , when your first contact with Edcon was a request for cancelation.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Please be advised the club VIP membership was cancelled on the 07/11/2016.
You were afforded a 30 day window period in which to dispute any charges reflecting on your statements that you may not have been aware of, of which no such dispute or query was raised with Edcon up until October 2016, a year later , when your first contact with Edcon was a request for cancelation.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
It is not my responsibility to monitor if Edgards is billing me for items which I do not want. Please provide proof of where I opted in for the magazine and agreed that I would like to subscribe to it. It is against the consumer protection act to simply load items at a cost. it is Irrespective when I queried the billing, the fact of the matter is I was charged and opted in to an item at a cost without my pre-approval or agreement. That is against the law. So in short, please provide me with the proof of me opting in for the magazine, otherwise reimburse my account with immediate effect!
It is not my responsibility to monitor if Edgards is billing me for items which I do not want. Please provide proof of where I opted in for the magazine and agreed that I would like to subscribe to it. It is against the consumer protection act to simply load items at a cost. it is Irrespective when I queried the billing, the fact of the matter is I was charged and opted in to an item at a cost without my pre-approval or agreement. That is against the law. So in short, please provide me with the proof of me opting in for the magazine, otherwise reimburse my account with immediate effect!
It is not my responsibility to monitor if Edgards is billing me for items which I do not want. Please provide proof of where I opted in for the magazine and agreed that I would like to subscribe to it. It is against the consumer protection act to simply load items at a cost. it is Irrespective when I queried the billing, the fact of the matter is I was charged and opted in to an item at a cost without my pre-approval or agreement. That is against the law. So in short, please provide me with the proof of me opting in for the magazine, otherwise reimburse my account with immediate effect!
It is not my responsibility to monitor if Edgards is billing me for items which I do not want. Please provide proof of where I opted in for the magazine and agreed that I would like to subscribe to it. It is against the consumer protection act to simply load items at a cost. it is Irrespective when I queried the billing, the fact of the matter is I was charged and opted in to an item at a cost without my pre-approval or agreement. That is against the law. So in short, please provide me with the proof of me opting in for the magazine, otherwise reimburse my account with immediate effect!