HORRIBLE CUSTOMER SERVICE!

I purchased a Cellphone online on the 25th @ Edgar's and it was supposed to be courier by DPD LASER which said they had failed delivery attempts which I dont even remember getting calls or missed calls from them I was the one calling them for the progress of the order and they have that on their recorded line that is one of the companies I had a horrible experience with before and when I called them they advised that the driver that was given the package doesn't deliver in the area. I had back and forth calls with edgars and dpd where the courier advised that Edgars told them to bring the package back and when I called edgars they advised that they know nothing about it I have been communicating with the lady by the name of Joel whom doesn't even bother to give feedback regarding the query. I need to keep calling If I don't call she doesn't bother giving feedback I then requested a refund due to the frustration and dishonesty of failing to update me with my query. She logged a refund on the 31st with no proof or ref number of the refund logged. The only ref I have is of the Query I couldn't be updated of which is ticket ID 125485 and subject "Delivery Query". I want nothing to do with Edgars I need my Refund ASAP.THE LADY TOLD ME I SHOULD WAIT 7 DAYS FOR AKNOWLEDGEMENT OF THE REFUND BEING LOGGED AND 7 DAYS FOR THE MONEY TO BE BACK INTO MY ACCOUNT WHICH I THINK IS JUST SOME LAZY EXCUSE SHE IS MAKING.CAN I HAVE THIS ATTENDED TO ASAP!I REGRET EVER PURCHASING WITH EDGARS AND I WILL MAKE SURE I DONT DO THE SAME CARLESS MISTAKE AGAIN.