Horrible customer service

I purchased a phone about a month ago at the store in kenilworth opted in for insurance. After just two weeks the phone kept loosing battery life, I took it into the exact same store where they promoting the same insurance and how good it is. Only to find out the staff then started passing the buck saying how long it's going to take for the phone to fixed and that the insurance takes 6 weeks and giving every excuse not for me to book the phone in for repairs. I hate that the fact that I'm paying for a service and they thinking its a joke. This two guys really need to be trained on dealing with customers. Now I'm sitting with a phone that looses battery life all the time and not of use to me. Really dissapointed in this as this was the first time I actually purchased a phone from Edgard.