horrible customer service

hi

On Saturday 29 June 2019 at 17:45 I walked into your store Northgate Mall. As I was aware of why I was there I went straight to estee lauder counter. when I got there, there was no one to assist. so I tried some of the perfumes testers and most of them where empty. while I was trying to see if there's any drop left in the bottle I was there for. One lady who seemed to be working in the counter wearing navy top walked passed me. I said excuse me lady do you have anymore testers as this one is empty. with reluctance she turned and looked at me and said no. then she continued with cleaning up the counter. I accidentally dropped one of the tester bottles and she turned looked at from toe to head and walked away. another lady came helped pick up the lead of the perfume. I asked the same lady with a navy top how much is a double wear foundation turned and looked at with contempt all over her face and said R600.00 then turned and continue with whatever she was doing.

I asked the lady so i cant get the perfume because you guys dont have testers. she said dont get it then.

I walked up to her to get her name but she had put her badge inside out. so I dont know her name.

I'm truly disgraced by the way you treat people in the Estee Lauder counter .