aS
andrea S
1 reviews | Active since May 2019
02 May 2019, 12:17
Horrible customer service
I have settled my account over 2 months now and edgars just refuses to update itc, they haven't even sent an instruction to let them know the account is paid off. I have been phoning and emailing their call centers, but each agent seems more confused than the next, each department takes 5 to 7 working days "apparently" to respond but it actual fact they continue sending emails to say its been escalated but are doing nothing!!!! EDCON's customer service is PATHETIC!!!
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Replies (1)
Edgars's replyOfficial
02 May 2019, 15:28Hi Andrea
Thank you for making contact with us regarding the itc profile update.
We have submitted a request on the 26/4/2019 which will update next month.
We apologise for any inconvenience caused to you.
Your ***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for making contact with us regarding the itc profile update.
We have submitted a request on the 26/4/2019 which will update next month.
We apologise for any inconvenience caused to you.
Your ***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,
Edgars's reply02 May 2019, 15:28
Official
Hi Andrea
Thank you for making contact with us regarding the itc profile update.
We have submitted a request on the 26/4/2019 which will update next month.
We apologise for any inconvenience caused to you.
Your ***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for making contact with us regarding the itc profile update.
We have submitted a request on the 26/4/2019 which will update next month.
We apologise for any inconvenience caused to you.
Your ***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,