Horrible beyond measure

<p>On the 1st of July I purchased an Alcatel pixi at the Carlton center branch, I was told that should there any issue with phone I can return it within 7 days of purchase for a replacement if it has fault and after 7 days they take it in for replacement. The phone had an issue with not loading internet access after 2 days of usage. So on the 8th which was then the 7th day of purchasing the phone. I was told I could return it to a branch near me which was then Alberton City. </p> <p> </p> <p>I went to Alberton City where I "assisted" by the "manager " - Elenor, who was to our surprise not aware of the process of returns and had to ring through to another manager at Carlton Center branch Matome who flatly said it is after 7days and he does not authorize that we be given a replacement phone as the manager at Alberton city had said she coud give the phone but then has be charged against the Carlton branch, after an hour conversation they agreed it was after 8days as a result the phone needed to be booked in for repair. This took place on the 08/07/2017. </p> <p> </p> <p>When the branch manage was assisting she did not knw what d it then she called Koketso who was nt hlpful at all and could not answer any of the questin asked t him, as he kept on saying that 7 days according to the retail process is from th 1st to the 6th day and not the 7th day, so when asked if it is n the terms and conditions he culd not respond. Thy were just both stubbn about smething they both could tell was nonsense,what is worse was that I was told I will be left without a phone for 3-6 weeks with no courtesy phone. I did not buy a phone to have it returned because I needed a phone. All I needed was assistance and al I got was bad service from 2 people wh did not know what they were doing worse ne of them being a manager, they showed no interest or empathy they even told me to go back to the Carltn branch as they cannot assist.</p> <p> </p> <p>It was shocking to learn after an hour conversation that we are not allowed to return phone at the nearest branch which I believe was misleading information. but furthemore I was also advised on the spot that Vodacom doesnt allow immediate returns or issue replacement on their faulty phone even within 7days.</p>