********** SERVICE IN TIMES OF DESPAIR

<p>My dad Mr Thangavalu Pillay the account holder ***, has passed away on the 7 May 2016. He had a family funeral cover as well as a personal funeral cover with Edgars, After his passing we had submitted a claim at Edgars in Gateway, Durban. The claim was then sent to Hollard. The claim came back rejected for the personal funeral cover, because it was less than 6 months old. I went to Edgars Active at Phoenix Plaza and Lucien assisted me. He advised that the family funeral cover was taken from last year June and this was still valid. Lucien had then called Edcon in Cape Town , the lady who spoke to him told him to tell us to go to Metropolitan to do the claim. On the 30 May 2016 we went to Metropolitan to do the claim, the consultant Mandla contacted Edcon offices and the consultant at Edcon named Anzio said that we must make the claim with Hollard. From Metropolitan were sent to Jet stores in Durban CBD to get a 3 month statement to do the claim. There we were advised that the account had been closed after the initial claim was done. It seems like there is confusion about the fact that the family policy claim is still valid but the personal cover is not. At one point we even received an sms stating that monies will be paid out in 2-3 days which never happened. Edgars is very keen to punt these policies/benefits but when its time to pay up we are being sent from pillar to post with Edgars not not taking any accountability in trying to help us. We entered into the agreement with Edgars but are being sent to insurance companies all over Durban.</p> <p> </p>