1 reviews | Active since Aug 2012
********** Service
Not the first time I've had a bad experience at this specific Edgars branch... but this time I've had enough. I was at Edgars Fourways where I stood at the Clinique section for 10 minutes with NOT A SINGLE PERSON HELPING ME. Upon asking other departments they said someone will be there soon to assist. This didn't happen. I went on to the teller at the fragrance department to pay for the one item I did manage to get for myself, I wanted to purchase more but no one was there to assist (what I was looking for was not on the shelf). I stood at the teller for another 15 minutes, STILL NO ASSISTANCE, they took their time and had such bad attitude. Again I asked for assistance and was pointed to a lady that would assist me, upon following her she decided to completely ignore me and assist someone else. I asked and asked and no one assisted. This has happened before and I would be ashamed to work at this branch, it's absolutely embarrassing!!!! Clinique products are very expensive and I drive from far to buy from this branch. The least I can expect is someone to actually assist me and not be completely rude - I felt invisible, how is that for customer service. **********!!!!!!
Thank you for notifying us of your shopping experience. Please be advised we have referred this query to the Clinique cosmetics manager to address. Consultants should offer customers help as that is their job description. We assure you management will address this query with the Clinique counter manager as it was supposed to be handled in a different light.
We apologise for the overall experience.***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,
Thank you for notifying us of your shopping experience. Please be advised we have referred this query to the Clinique cosmetics manager to address. Consultants should offer customers help as that is their job description. We assure you management will address this query with the Clinique counter manager as it was supposed to be handled in a different light.
We apologise for the overall experience.***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,
