********** customer service - Accounts Department

The absolute worst in dealing with account queries. My grandmother cancelled her subscription to the Edgards Club in April 2022. By October 2022 she was still being charged the monthly club fees and requests for credit notes to be processed was ignored. I called and called and sent numerous emails but to no avail. Nobody was COMPETENT enough to actually understand the most basic of accounting principles. My grandmother ended up paying the total amount owing (just over R300; club fees that accumulated over the months) and closing her account due to this. They even had the audacity to threaten her with legal action if she didn't pay her account which in actual fact wasn't outstanding at all. That was money they were supposed to credit. But again - too *********** to understand. Absolutely horrible service!