Hopeless Service - Edgars

Edgars cannot even get a basic Online store service to work. I tried to buy 2 items today and after registering for online shopping, I just could not get the site to let me proceed to checkout. It kept re-directing me to the log in page like a stuck record. Then I called the contact centre three times in ten minutes with absolutely no luck from the agents. Really guys? How hard is this, everyone else is doing it, why can't you?