hollard insurance

Hollard Funeral Cover

Hellopeter, my name is Andrew Minya, I made a claim to Hollard for a funeral cover of my nephew (Policy number: ********** 6) in 15 April 2019' all the claim documents and the police report were sent to them because it was an unnatural death, till to date nothing was paid by this company.They said on the day of the claim, we are working on your claim we are going to come back to you within two days (I still have that sms). They did not come back to me till to date. We buried my nephew without a cent from Hollard . I went to their branch in Port Elizabeth (Kenako mall) asking them about this delay. they email to claims' manager in the head office asking about this delay and they even call the person in charge, no answer.Every Monday i call to the claims department , same answer, we are still investigating. They phoned the mother of the deceased and the investigation officer for a statement, they were told everything that had happened to my nephew before he died. Its 57 days now. Hoping your intervention will help me in getting my claim