Hollard / Edgars / RCS - The SAGA continues! No credit, no problem!

I seem to write a lot of negative reviews lately but that is unfortunately the state of some our country's companies and their *********** so called "professionals" that they employ that needs to check everything with an *********** supervisor that has simply worked there longer.

Complaining doesn't help because *********** staff does NOT know what to do with a complaint so the answer is simply to NOT support that company ever again.

So, I was retrenched by my employer and received notification of this on the 26th of May 2020. I checked with Edgars for my credit life policy which is with Hollard - see my "sterling" (sarcasm) review of Hollard -

After a long and drawn out email and telephonic call process, the claim to pay and settle my Edgars account was sorted. While there was a outstanding balance on my Edgars account, I made payment and actually settled my Edgars account because I couldn't purchase using the account if no payments were received which affects your credit score...You get the idea.

So I owed approx. R 1 800 on the 26th of May 2020 to my calculations, which I assumed Hollard would be paying. I continued to pay and informed Edgars and Hollard in writing.

On the 14th of Sep 2020, Hollard "settled" my Edgars account with the payment to the amount of R 2 480-95 (strange amount) although I had settled my account otherwise I could NOT buy on the account.

So my Edgars account was settled and thus I was now owed, at least, the amount of R 1800 by Edgars which was taken over by RCS.

So since then, I have sent 16 emails to Edgars / Edcon / RCS to pay out the "credit".

I have a RCS card as well and even requested that the credit be transferred to that account rather than pay it to me.

This was refused so I provided a copy of my ID, Proof of bank account to be able to pay me out.

To my surprise, I received an Edgars account statement dated the 8th of October where there is a credit, wait for it, R 12 838-18!

I receive these wonderful, AUTO RESPONSE emails, that my emails have been received. I actually called Edgars / Edcon / RCS - 3 times this week (26 to 30 Oct) to be told the following: Hollard has overpaid and amount close to R 15 000 and must now be paid back to Hollard. Can't talk to Hollard as the case has been closed on their side. No joy with Edgars /RCS as they insist to pay Hollard the credit.

I don't mind that Hollard gets their balance but I must get my monies as per the credit life policy surely even if it is only R 1800!

To add insult to injury, I could NOT buy on my Edgars account today (30 Oct 2020) even with a R 15 000 credit. System "declines" the transaction!!!

EDGARS / EDCON / RCS

PLEASE CLOSE MY ACCOUNT WITH IMMEDIATE EFFECT