Hollard

My car was knocked at the back by hollard car client holder in December at polokwane, so because he was the one wrong, he agreed to repair my car with his hollard car insurance, apparently he submitted the documents, and provide me the claim number to put the claim with claim number (***) and then i also do the same send the documents in December with claim number, no one called to acknowledge my query, all the documents forwarded and confirmed that they received but no one is able to give me the turn around of when it will be sorted, do i need to wait for a year to be assisted even if their insurer agreed that he was wrong, i am so frustrated with the service i am getting.