RZ
Rachelle Z
1 reviews | Active since Apr 2018
30 May 2020, 07:48
HIGHLY UPSET!
ONLINE ORDER: *** & ***
Highly highly disgusted! My first order was placed 6th of May already and the second order 9th of May. SINCE TODAY no delivery. Both orders are essential orders. I understand in the beginning with lockdown there was a backlog of orders. but more then 3 weeks and still waiting. Every time i phone its also different feedback each time. Edgars dont promise essentila online orders will be processed but hen you let the customers hanging. I want to go to social media about this if its not sorted out and my orders are delivered. My patience is at the end now. Get my orders delivered asap. I'm done waiting now.
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Replies (2)0
Replies (2)
Edgars's replyOfficial
30 May 2020, 15:57Good day Rachelle
We hereby acknowledge the receipt of your complaint.
Kindly note that we are looking into the matter and feedback will be provided shortly.
Please accept our sincere apologies for the inconvenience and frustrations caused.
The reference number for your query is: ***/GO
Kind RegardsThe Customer Experience Team
We hereby acknowledge the receipt of your complaint.
Kindly note that we are looking into the matter and feedback will be provided shortly.
Please accept our sincere apologies for the inconvenience and frustrations caused.
The reference number for your query is: ***/GO
Kind RegardsThe Customer Experience Team
Edgars's reply30 May 2020, 15:57
Official
Good day Rachelle
We hereby acknowledge the receipt of your complaint.
Kindly note that we are looking into the matter and feedback will be provided shortly.
Please accept our sincere apologies for the inconvenience and frustrations caused.
The reference number for your query is: ***/GO
Kind RegardsThe Customer Experience Team
We hereby acknowledge the receipt of your complaint.
Kindly note that we are looking into the matter and feedback will be provided shortly.
Please accept our sincere apologies for the inconvenience and frustrations caused.
The reference number for your query is: ***/GO
Kind RegardsThe Customer Experience Team
RZ
Rachelle Z's updateReviewer Update
02 Jun 2020, 08:27So yet another two days have gone by and no feedback. I'm going to social media if i don't get answers to my orders delivery asap. Done waiting. Need this essential orders asap.
RZ
Rachelle Z's update02 Jun 2020, 08:27
Reviewer Update
So yet another two days have gone by and no feedback. I'm going to social media if i don't get answers to my orders delivery asap. Done waiting. Need this essential orders asap.