TS
Tlotlego S
1 reviews | Active since Jul 2015
15 Jul 2015, 02:05
Highly priced bad quality goods
I bought my boots before the 25th of June , we'll probably around the 10/11 of June to be a bit more precise , however the glue if the soles of the shoes is starting to come off . I've warn these boots about 4 times and they are already in a condition where I need to repair . Please exchange or refund me , these boots were R1000 and I expect them to last much longer than 4weeks . I want a refund or something but I can't just let this one go
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Edgars's replyOfficial
16 Jul 2015, 12:18Hello Tlotlegos05,
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand the frustration of purchasing an item and not receiving the quality you expect.
Since you have expressed dissatisfaction with the quality of the boots purchased, kindly return to the store of purchase along with your proof of purchase or account card and request to speak to the store manager, you will then be advised accordingly.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand the frustration of purchasing an item and not receiving the quality you expect.
Since you have expressed dissatisfaction with the quality of the boots purchased, kindly return to the store of purchase along with your proof of purchase or account card and request to speak to the store manager, you will then be advised accordingly.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Edgars's reply16 Jul 2015, 12:18
Official
Hello Tlotlegos05,
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand the frustration of purchasing an item and not receiving the quality you expect.
Since you have expressed dissatisfaction with the quality of the boots purchased, kindly return to the store of purchase along with your proof of purchase or account card and request to speak to the store manager, you will then be advised accordingly.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand the frustration of purchasing an item and not receiving the quality you expect.
Since you have expressed dissatisfaction with the quality of the boots purchased, kindly return to the store of purchase along with your proof of purchase or account card and request to speak to the store manager, you will then be advised accordingly.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***